Either Google Fi doesn’t trust its customers or it doesn’t trust its support team (or maybe both!) I recently switched over to Google Fi after a long (20+) year loyalty-fest with Sprint, my first cellular home. With Sprint transitioning into T-Mobile, it seemed like the right time to shop around. Switching to Google Fi was seemingly easy - the plans were simple, and it was seemingly easy to trade in my husband’s and my old phones and upgrade to new ones.